Terms of Service

1. Agreement to these Terms

These Terms govern your access to and use of the website at www.sayuratech.com, applications, dashboards, software, APIs, integrations and related products or services provided by Sayura Technology ("Sayura Technology", "we", "us" or "our"), collectively referred to as the "Services".

"You" or "Customer" means the individual accessing the Services or the company or other legal entity on whose behalf that individual is acting. If you use the Services for an organisation, you represent that you have authority to bind that organisation to these Terms.

Additional terms may apply to particular features, plans, integrations, trials or services. If additional terms conflict with these Terms, the additional terms will govern the relevant feature or service to the extent of the conflict.

2. Our Services

Sayura Technology may provide software and technology services that help businesses manage contacts, organise audiences, create templates, configure communication workflows, send messages or campaigns through supported channels, and review activity or delivery reports.

Features may include account and team management, contact imports, tags and segments, campaign creation, scheduling, message templates, integrations, analytics, APIs and administrative settings. The features available to you depend on your subscription, region, configuration and the third-party platforms you connect.

We may add, modify or discontinue features as described in the "Availability and changes" section. We do not guarantee that every feature or integration will be available at all times or in every location.

3. Eligibility and account registration

• You must be legally capable of entering into a binding agreement under applicable law.
• You must provide accurate, current and complete registration and billing information.
• You must keep your account details and authentication credentials secure and confidential.
• You are responsible for activity carried out through your account and for managing access granted to employees, contractors or other users.
• You must promptly notify us if you suspect unauthorised access, credential compromise or a security incident involving your account.
• You must not create an account using a false identity or impersonate another person or organisation.

We may require verification of your identity, business, domain, phone number or other account details before enabling certain features. We may refuse or limit registration where reasonably necessary for security, compliance or risk management.

4. Customer responsibilities

You are responsible for your use of the Services and for ensuring that your users, content, contact lists and communications comply with these Terms and all applicable laws, regulations, codes and third-party platform requirements.

You must, where required:

• Provide recipients with clear and accurate information about your business and communications.
• Obtain and maintain valid consent or another lawful basis before collecting contact details or sending communications.
• Keep records of permissions, consent and other compliance steps where required.
• Identify yourself accurately as the sender and avoid misleading headers, sender names, links or message content.
• Provide a simple and effective way for recipients to opt out where required, and promptly honour opt-out, unsubscribe, block and suppression requests.
• Keep imported contact data accurate and up to date, and remove information you no longer have a lawful reason to use.
• Ensure that your campaigns, landing pages, products and offers comply with applicable consumer protection, advertising, privacy and marketing laws.

You are solely responsible for the accuracy, legality and appropriateness of your communications and for any claims, offers, promotions or products advertised through them.

5. Messaging services and third-party platform rules

If you use the Services to send WhatsApp, SMS, email or other electronic communications, you agree to comply with all laws and the policies, terms, technical requirements and messaging guidelines of the relevant channel, network, carrier and platform.

WhatsApp and Meta services

Where WhatsApp or other Meta products are connected, your use is also subject to the applicable Meta and WhatsApp terms and policies, including business, commerce, messaging, template, quality, opt-in and permitted-use requirements. You are responsible for maintaining the required business assets, phone numbers, permissions, templates and account standing.

No unsolicited or prohibited messaging

You must not use the Services to send spam, unsolicited bulk messages, deceptive messages, unlawful promotions or communications to people who have not provided the required permission. You must not evade opt-outs, platform limits, quality controls, enforcement actions or restrictions imposed by a messaging provider.

Delivery and platform decisions

Message delivery, read status, template approval, account quality, rate limits and access to third-party APIs are controlled wholly or partly by the relevant external platform or provider. We do not control those decisions and cannot guarantee approval, uninterrupted access or delivery of any message. A message status shown in the Services is based on information returned or made available by the relevant provider.

We may restrict or suspend messaging functionality if we reasonably believe your use creates legal, security, reputational or platform-compliance risk.

6. Acceptable use and prohibited activities

You must not, and must not allow another person to:

• Break any applicable law, regulation, court order or third-party right.
• Send spam, phishing messages, fraudulent offers, scams, threats, harassment or misleading content.
• Upload or distribute malware, malicious code or content intended to compromise systems or data.
• Access, probe, scan or interfere with accounts, systems, networks or data without authorisation.
• Attempt to bypass authentication, usage limits, security controls, rate limits or subscription restrictions.
• Reverse engineer, decompile or attempt to discover source code, except to the extent such restriction is prohibited by law.
• Copy, resell, sublicense or exploit the Services except as expressly permitted by us in writing.
• Use the Services to infringe intellectual property, privacy, publicity or other rights.
• Upload contact data obtained unlawfully or use data for a purpose that recipients have not authorised.
• Interfere with the normal operation, integrity, availability or security of the Services.
• Use the Services for any high-risk, unlawful or prohibited activity, or in a way that could expose us or a third party to legal or regulatory liability.

We may investigate suspected violations and take proportionate action, including removing content, limiting functionality, suspending accounts or terminating access.

7. Plans, fees, billing and taxes

Some Services may be offered free of charge, on a trial basis or through paid subscriptions. The applicable plan, usage limits, included features, billing cycle and fees will be shown during purchase or in a separate order, proposal or subscription page.

• Payment authorisation: By selecting a paid plan, you authorise us or our payment provider to charge the applicable fees using your selected payment method.
• Recurring subscriptions: Unless stated otherwise, subscriptions renew for the displayed billing period until cancelled.
• Taxes: Fees may be exclusive of applicable taxes, duties or levies, which you are responsible for paying where required.
• Third-party charges: Separate fees may be charged by messaging platforms, carriers, payment providers or other third parties. Those charges may not be included in your Sayura Technology subscription.
• Failed payments: If payment is not received, we may notify you, retry payment, limit paid features or suspend access until the outstanding amount is resolved, subject to applicable law.
• Price changes: We may change subscription prices or plan features. Where required, we will provide advance notice and explain when the change takes effect.

Cancellation and refunds

You may cancel a subscription using the account controls made available to you or by contacting us. Unless a separate written agreement or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period and you remain responsible for fees already incurred. Refunds are handled according to the plan terms, any applicable refund policy and mandatory consumer law. We do not promise prorated refunds unless required by law or expressly agreed in writing.

Any trial or promotional offer may be subject to additional conditions, including an expiry date, eligibility limits or automatic conversion to a paid plan if disclosed at sign-up.

8. Customer content and licence to operate the Services

"Customer Content" means data, contact information, text, images, files, templates, campaign materials, message content and other materials that you or your users submit to or create through the Services.

You retain ownership of your Customer Content, subject to the rights necessary to provide the Services. You grant Sayura Technology a limited, non-exclusive, worldwide licence to host, store, reproduce, transmit, display, process and otherwise use Customer Content only as reasonably necessary to operate, secure, support and improve the Services, comply with law, and perform our agreement with you.

You represent that you have all rights, permissions and lawful grounds necessary to provide Customer Content and grant this licence. You are responsible for maintaining your own copies of important content and data unless a separate agreement expressly provides backup or export commitments.

We do not claim ownership of your contact lists, customer records, campaign content or templates. We will handle personal information in accordance with our Privacy Policy and any applicable data processing agreement.

9. Privacy and data protection

Our collection and use of personal information is described in our Privacy Policy, which forms part of the contractual documents governing your use of the Services.

Where you submit personal information about your own customers, contacts or recipients, you are responsible for providing all required notices and obtaining all required permissions. Where we process such information on your behalf, the parties may need to enter into a separate data processing agreement or other privacy addendum.

You must promptly notify us if you become aware of any unauthorised access, disclosure, loss or misuse of personal information processed through your account.

10. Third-party services and integrations

The Services may connect to or rely on third-party products, APIs, payment gateways, hosting providers, communication networks and other services. Your use of those services may be governed by separate terms and privacy policies between you and the relevant provider.

We are not responsible for third-party services, their availability, content, security, decisions, policy changes or acts and omissions. You authorise us to exchange information with a third-party service when you enable or request an integration, to the extent needed to provide that integration.

Third-party providers may change or discontinue their APIs, pricing, policies or features. Such changes may affect the availability or functionality of related features in our Services.

11. Intellectual property

The Services, including our software, design, user interface, branding, logos, documentation, text, graphics and underlying technology, are owned by or licensed to Sayura Technology and are protected by intellectual property laws. Except for the limited right to use the Services under these Terms, no ownership rights are transferred to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your subscription or authorised access period.

If you provide suggestions, ideas or feedback, you grant us permission to use them without restriction or compensation, provided we do not disclose your confidential information in doing so.

12. Service availability, maintenance and changes

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted, error-free or continuous availability. The Services may be unavailable or limited due to maintenance, updates, technical issues, internet or infrastructure failures, security incidents, third-party outages or events beyond our reasonable control.

We may update, improve, modify, suspend or discontinue any part of the Services. Where reasonably practicable, we will try to provide notice of material changes that significantly affect paid functionality. Nothing in this section limits rights that cannot legally be excluded.

13. Suspension and termination

You may stop using the Services and close your account in accordance with the cancellation process applicable to your plan. We may suspend, restrict or terminate your access, with or without prior notice where reasonably necessary, if:

• You materially breach these Terms or an applicable service agreement.
• Your use creates a security threat, legal risk, suspected fraud or risk to another user.
• Your communications violate applicable law or third-party platform policies.
• Required fees remain unpaid after applicable notice or grace periods.
• We are required to do so by law, a regulator or a relevant third-party provider.
• We discontinue the relevant Services or reasonably determine that continued provision is not feasible.

When your access ends, your right to use the Services stops. Subject to applicable law, outstanding fees remain payable. We may delete or disable access to Customer Content in accordance with our Privacy Policy, data retention practices, customer instructions and applicable agreements. You should export any data you need before your account closes.

Terms that by their nature should continue after termination will survive, including provisions concerning payment obligations, intellectual property, confidentiality where applicable, disclaimers, limitations of liability, indemnification and dispute resolution.

14. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We disclaim warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability.

We do not warrant that the Services will meet every requirement, that every error will be corrected, that communications will be delivered or that third-party platforms will approve or continue to support an integration. We do not provide legal, regulatory, marketing or compliance advice. You are responsible for obtaining professional advice where needed.

Nothing in these Terms excludes a warranty or consumer right that cannot be excluded under applicable law.

15. Limitation of liability

To the maximum extent permitted by applicable law, Sayura Technology and its owners, directors, employees, affiliates, licensors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profits, revenue, business opportunities, goodwill, anticipated savings, data or business interruption arising out of or related to your use of, or inability to use, the Services.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the fees actually paid by you to Sayura Technology for the Services giving rise to the claim during the three (3) months immediately before the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot be limited or excluded under applicable law. If mandatory law requires a different limit, the liability will be limited only to the extent legally permitted.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Sayura Technology and its owners, directors, employees, affiliates and service providers from third-party claims, losses, liabilities, damages, costs and reasonable legal expenses arising from or relating to: (a) your Customer Content; (b) your use or misuse of the Services; (c) your breach of these Terms or applicable law; (d) your violation of another person's rights; or (e) your communications, contact lists or failure to obtain required permissions. We will provide reasonable notice of a claim and cooperate with your defence at your expense. You may not settle a claim in a way that imposes liability or an admission on us without our prior written consent.

17. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles, except where mandatory laws in your location require otherwise.

The parties will first attempt to resolve any dispute through good-faith discussions. If a dispute cannot be resolved informally, it will be submitted to the competent courts located in [CITY, STATE, INDIA], subject to applicable law and any mandatory consumer or jurisdictional rights.

If you intend to use an arbitration clause, specify the seat, venue, rules, number of arbitrators and appointment procedure in a separately reviewed clause or agreement before publishing. No arbitration obligation is created by this template.

18. Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised effective date. Where a change materially affects your rights or obligations, we will provide notice by email, in-product notification or another reasonable method where required by law. Your continued use of the Services after revised Terms take effect means you accept the updated Terms, to the extent permitted by applicable law.

19. General provisions

• Entire agreement: These Terms, together with applicable order forms, service-specific terms, the Privacy Policy and any signed data processing agreement, form the agreement between you and us concerning the Services.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in effect to the extent possible.
• No waiver: A failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign them as part of a merger, restructuring or transfer of our business, subject to applicable law.
• Force majeure: We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, internet or power failures, labour disputes, government actions, war, civil unrest or third-party platform outages.
• Independent parties: These Terms do not create a partnership, joint venture, agency or employment relationship between you and Sayura Technology.

20. Contact us

If you have questions about these Terms, billing, your account or the Services, please contact us: