Data Deletion Request

1. How to submit a deletion request

If you are a Sayura Technology customer and want us to delete your account or personal data, follow these steps:

1. Send us a written request.
   Email our privacy team at support@sayuratech.com, or use the support contact method shown inside your Sayura Technology account.
2. Use your registered email address.
   Where possible, send the request from the email address linked to your Sayura Technology account.
3. Tell us what you want deleted.
   Specify whether you are requesting deletion of your full account, WhatsApp connection, workspace, or particular personal information.
4. Complete identity verification.
   We may ask for reasonable information to verify that you own the account or are authorised to make the request for your organisation.
5. We process and confirm.
   After verification, we will review the request, delete eligible information, and let you know when processing is complete or explain any applicable limitation.

2. Information to include in your request

To help us locate the correct account and process your request securely, include:

• Your full name and registered account email address.
• Your organisation or workspace name, if applicable.
• Your account ID or workspace ID, if available.
• The WhatsApp Business phone number connected to the account, including country code, if relevant.
• Whether you want full account deletion or deletion of specific data.

Please do not email passwords, one-time passcodes, full payment card details, or other unnecessary sensitive information.

3. What account data will be deleted

Subject to verification, applicable law, and the retention exceptions described below, an approved deletion request may cover personal information associated with your Sayura Technology account, including:

• Account profile details, such as your name, login email address, and phone number.
• Workspace or organisation profile information that identifies you or your authorised users.
• User preferences, saved settings, and account-related profile records.
• Contact records and uploaded address-book data stored in your workspace, where you have requested their deletion and are authorised to do so.
• Message templates, campaign configuration, and related records that contain personal information, where deletion is legally and technically appropriate.
• Support communications and other account-associated personal information, subject to required retention.

Deleting an account may make its workspace, campaign history, contact lists, templates, and reports unavailable. Please export any information you are entitled to keep before requesting deletion.

4. WhatsApp and Meta-related data

If you connected a WhatsApp Business Account or Meta services to Sayura Technology, an approved request may include removal of the WhatsApp-related information stored in our systems, such as:

• Stored WhatsApp Business Account and phone-number connection details.
• Access tokens, authorisation records, and integration credentials held by Sayura Technology.
• WhatsApp message logs, delivery-status records, and webhook data retained in our platform, where eligible for deletion.
• WhatsApp templates, campaign information, and contact or recipient data stored in your Sayura Technology workspace, where applicable.

Important: Deleting data from Sayura Technology does not automatically delete information held independently by Meta/WhatsApp, mobile operators, message recipients, or other third parties. You may need to manage or disconnect your WhatsApp Business Account directly through Meta's own tools. Meta's retention and deletion practices are governed by Meta's policies.

5. How long does deletion take?

We aim to acknowledge deletion requests within 7 business days and, after successful verification, complete eligible deletion requests within 30 days.

If a request is complex, relates to multiple systems, requires additional verification, or is subject to a lawful extension, processing may take longer. Where applicable law requires a different response period, we will follow that law and inform you if additional time is needed.

Some information may remain temporarily in encrypted backups or system logs until those systems are rotated or overwritten through our normal retention cycle. Such data will be protected and not restored to active use except where necessary for security, disaster recovery, or legal compliance.

6. Information we may need to retain

We will delete personal information when it is no longer needed for the purposes for which it was collected, subject to applicable legal requirements. We may retain limited information where necessary or permitted for reasons such as:

• Legal and regulatory obligations: records required by applicable laws, regulations, tax rules, accounting requirements, or lawful government requests.
• Financial records: invoices, payment records, transaction history, and tax documentation that must be retained for statutory periods.
• Security and fraud prevention: records reasonably required to investigate abuse, prevent fraud, protect accounts, or maintain platform security.
• Disputes and legal claims: information needed to establish, exercise, or defend legal claims or enforce our agreements.
• Consent and suppression records: limited records needed to honour opt-outs, unsubscribe requests, or other communication preferences and prevent further unwanted messages.

Retained information will be restricted to the relevant purpose, protected using appropriate safeguards, and deleted or anonymised when the applicable retention reason ends. We do not retain all account data indefinitely simply because a deletion request has been submitted.

7. Third-party services

Our services may integrate with third-party providers, including Meta/WhatsApp, payment processors, cloud hosting providers, and other service partners. We will take reasonable steps to address personal information held by our service providers in accordance with our contractual arrangements and applicable law.

We cannot directly erase information held independently by third parties. Please contact the relevant provider if you want to exercise deletion rights over data they control.

8. Contact Sayura Technology

For more information about how we collect, use, and protect personal information, please read our Privacy Policy and Terms of Service.